This article will review the Contact Conversations area inside of our MessageHub. In this area, you can see the status of all the chat sessions that your customers have opened.
Requirements:
An active ClickFunnels 2.0 account
All Conversations
In this area, you can see all the existing chats.
Mine: This tab shows the conversations that have been assigned to you.
Unassigned: This tab shows the conversations that haven’t been assigned to any agent.
All: This tab shows all the conversations.
Mentions
This area displays specific conversations where customers had mentioned you.
Unattended
This area shows the conversations that haven’t been replied to.
Chat Inboxes
This area shows the conversations according to the Inboxes created.
Click here to learn how to create a new inbox.
Chat Labels
This area shows the conversations according to the Labels created.
